Contact Information

Last updated: June 2025

This page provides the official contact details for ELENOR.

Business name

ELENOR

Customer support email

support@byelenor.com

How to reach us

You may contact our customer support team regarding:

• Order enquiries

• Returns and refunds

• Technical issues

• Product information

• Delivery and tracking enquiries

• Any other questions relating to our website or services

Please include your full name and order number, where applicable, so that we can assist you efficiently.

Response times

We aim to respond to all enquiries within 1–2 business days, Monday to Friday.

Messages received during weekends or UK public holidays will be answered on the next working day.

Complaints

If you wish to submit a formal complaint, please email support@byelenor.com with the subject line “Formal Complaint”.

We will acknowledge your complaint within 5 business days and aim to provide a resolution within 14 days.