Privacy policy
Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how ELENOR collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services.
Information We Collect
We may collect the following types of personal information:
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Your name
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Billing and delivery addresses
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Email address
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Telephone number
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Payment and transaction information
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Order history
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Device, browser, and IP address information
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Information about how you use our website
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Any information you voluntarily provide when contacting us
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Provide order confirmations and delivery updates
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Process payments, refunds, and returns
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Communicate with you regarding your order or enquiry
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Improve our products, services, and website
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Prevent fraud and protect the security of our website
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Comply with legal and regulatory obligations
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Send marketing communications where you have provided consent
Payment Information
Payments are processed securely through third-party payment providers. ELENOR does not directly store your complete credit or debit card details.
Payment providers may collect and process your information according to their own privacy policies and security practices.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and provide relevant advertising.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
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Payment processors
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Delivery and logistics providers
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Website hosting and ecommerce providers
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Analytics and advertising partners
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Customer support providers
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Professional advisers and regulatory authorities
We do not sell your personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under applicable UK data-protection laws, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your information
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Restrict or object to certain processing
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Request the transfer of your information
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Withdraw your consent
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Submit a complaint to the Information Commissioner’s Office
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. ELENOR is not responsible for the privacy practices, content, or security of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: