ELENOR – Refunds & Returns Policy

At ELENOR, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. It must also be returned in its original packaging.

For hygiene and safety reasons, we cannot accept products that have been opened, used, or removed from their original packaging.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

You may be asked to provide photographs or videos showing the damage or defect so that our team can assess the issue and offer an appropriate solution.

3. Incorrect Orders

If you receive an incorrect product, size, colour, or quantity, please contact us within 7 days of delivery. We will review the issue and arrange a replacement or refund where applicable.

4. Non-Returnable Items

We cannot accept returns for:

• Products that have been opened or used

• Products returned without their original packaging

• Items damaged through misuse or improper handling

• Personalised or customised products

• Gift cards

• Items marked as final sale

5. Refunds Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process the refund.

Original shipping costs are non-refundable unless the product arrived damaged, defective, or incorrect.

6. How to Initiate a Return

To request a return, contact us at support@byelenor.com with:

• Your full name

• Your order number

• The reason for your return

• Photographs or videos, where applicable

Do not return an item before receiving instructions from our customer support team.

7. Packaging Your Return

Please package your item securely to prevent damage during transit. ELENOR is not responsible for products damaged or lost due to insufficient packaging or the use of an untracked return service.

8. Exchanges

If you would like to exchange an eligible item, please contact our customer support team. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or issue a refund.

For further assistance, contact us at support@byelenor.com.

The ELENOR Team